We’ve Created Tools To Help.
WE BELIEVE IN FAIR PLAY AND EMPLOY VARIOUS ANTI CHEAT METHODS TO ENSURE PLAYERS FEEL SAFE, SECURE, AND PROTECTED AT ALL TIMES AT OUR COST
Deposit Limits
You may set limits to restrict the amount of money you wish to
deposit on our platform. You can change these limits at any
time, or you may choose to operate without these limits in
place. We always recommend users set aside a certain amount of
money that they feel safe playing with, and to never exceed
the amounts they feel comfortable with.
You may setup your deposit limits by logging into your account
on our web portal, and clicking the RESPONSIBLE GAMING TOOLS
located in the top right corner.
Match Limits
You may set limits to restrict the match type you wish to
participate in on our platform. You can change these match
types at any time, or you may choose to operate without these
limits in place.
You may setup your match limits by logging into your account
on our web portal, and clicking the RESPONSIBLE GAMING TOOLS
located in the top right corner.
Time Limit
You may set limits to restrict the amount of time you play
each day on our platform. You can change these time limits at
any time, or you may choose to operate without these limits in
place.
You may setup your time limits by logging into your account on
our web portal, and clicking the RESPONSIBLE GAMING TOOLS
located in the top right corner.
Profits Lost Limit
You may set a maximum amount of losses you may incur before
your account gets a match restriction not allowing you to join
any more matches that same day. You can change these time
limits at any time, or you may choose to operate without these
limits in place.
You may setup your profits lost limits by logging into your
account on our web portal, and clicking the RESPONSIBLE GAMING
TOOLS located in the top right corner.
Lock Account
You may set an account lock out period up to almost 2 years on
your account. If you’ve set your account to be locked out you
must email us to request your account to be unlocked if you
wish to regain access before the lock out period is up.
You may initiate an account lock out by logging into your
account on our web portal, and clicking the RESPONSIBLE GAMING
TOOLS located in the top right corner.
Accountability
You may perform an accountability check on yourself, and see
your time played, and money spent on Chart Raiders at any
time.
You may initiate an accountability check by logging into your
account on our web portal, and clicking the RESPONSIBLE GAMING
TOOLS located in the top right corner.
Help Resources
These resources provide community and support if you're experiencing problem gambling.
Gamblers Anonymous
Gamblers Anonymous is a society for people in all stages of recovery. Membership is free, and both virtual and in-person meetings are available worldwide. If you're struggling with gambling please reach out to, or visit Gamblers Anonymous to learn more.
Suicide Prevention
If you're in crisis or emotional distress, use this link to find help available for you. If you're experiencing an emergency, call 911.
Mental health and addiction support
If you need help with your mental health or addictions please use this link immediately to find help available for you. We consult with various organizations – such as the Responsible Gaming Council (RGC) and the International Centre for Responsible Gaming - that cover a wide array of consumer protection issues, including problem play, to discuss our policies and ways in which they can remain aligned with the ever-evolving needs of our customer. If you have additional concerns about managing your play on Chart Raiders or gaming anywhere else - or if you’re concerned about a friend or family member – RGC offers support and counseling referrals that may help you through personal, gaming-related issues.
To get more information on gaming responsibly and how to help yourself, visit the following:
Understanding problem gamblingWhat is problem gambling, and it’s warning signs
What is problem gambling, and it’s warning signs
Common myths about gambling
How to find help for a problem gambler
Password And Parental Controls
Chart Raiders verifies all accounts through KYC for age and eligibility. If anyone whose not the account owner gets access to your device, your account, or your personal information or in any way possible, please consider installing additional security measures such as parental control, or password software to prevent access to your Chart Raiders account. If you believe anyone at all is using Chart Raiders in an unauthorized manner, contact us immediately at accounthelp@chartraiders.com. If a minor is found playing on Chart Raiders, that account will suspended immediately.
Comments Or Concerns
If you encounter any difficulties or problems with out software please contact us here. If we’ve failed to reach a reasonable level of satisfaction we encourage you to reach out to our legal department contact legal here with a full written explanation of the reason your unsatisfied. We ask you to provide as many details that you can, along with supporting documentation so we can work our best to resolve any unsettled issues you may be experiencing. We take our customers satisfaction with how we operate very seriously and always do our absolute best to resolve all matters where we can.
Deposit Rules
In accordance with state requirements, Chart Raiders restricts deposit within any 24 hour, 7 day, or 31 day rolling period for daily, weekly and, monthly deposit limits respectively. These limits will apply, unless the user has requested a change in their limits and confirmed them following a cool down period. The following states have state limitations applied, which will be enforced if they are exceeded, regardless of the user’s own limitations.
• For Massachusetts residents, the deposit limit is $1,000 per 31 days
• For Maryland residents and people located in Maryland, the deposit limit is $5,000 per 31 days
• For Tennessee residents and people located in Tennessee, the deposit limit is $2,500 per 31 days
To have these limits removed please contact our legal department with your account information. and proof of ID to initiate this request. contact legal here
